M & T Bank Relationship Banker I in Lancaster, Pennsylvania

Retail Banking Division FULL TIME Float - Relationship Banker I 37.5 Hours Per Week Eden Park Branch/York East Region Lancaster, PA THE OPPORTUNITY: Serves as foundation of building customer loyalty and growing and retaining customer relationships in the M&T branch system, completing all activities in a proactive manner. Plays key role in Customer Experience (efficient transactions, Lobby Experience, EasyDeposit migration, account maintenance and service beyond expectations), Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC), customer information profile (CIP) and branch operations). Profiles customers to identify financial needs, across all product and service lines, resolves service issues, and completes accurate and timely processing of teller transactions. POSITION RESPONSIBILITIES: Participate in the Lobby Experience Model, serving as assigned person (based on branch facility design), as scheduled, to welcome the customer, work with or direct them as appropriate based on their identified needs and encourage utilization of self-service channels. Support Bank guidelines for delivering and coaching exceptional customer experience including proactively greeting customers, smiling, using their name and ending each interaction (whether in person or phone) by saying Thank you for banking with M&T, is there anything else I can do for you today (customer name)? Maintain a professional manner to build customer confidence and trust. Take ownership of account servicing and error resolution, including resolving routine customer problems and referring more complex issues to supervisor. Follow-up on these issues as required to ensure timely and accurate resolution and convert servicing situations to sales/referral opportunities. Meet with customers entering the branch to assess and identify customers immediate and long-term financial needs, present all appropriate options and complete the sale and/or referral of products and services as appropriate. Develop new customer relationships and/or retain and expand existing relationships by proactively identifying customer opportunities utilizing fundamentals of M&T Banks sales process to achieve personal sales and/or referral goals. Conduct lead-focused outbound calls and participate in branch sales promotions as requested by management. Follow consumer guidelines for accuracy and proper new account handling and exception processing. Process a variety of Retail and Commercial transactions, including deposits, withdrawals, loan payments and check cashing in a timely and efficient manner. Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy. Issue receipts to customers for transactions processed to provide a record of activity. Balance daily work, adhering to all procedures stated in the Employee Difference policy. Maintain thorough knowledge of procedures required for ATM (Automated Teller Machine) settlement, foreign currency, night depository, reserve cash and coin maintenance, negotiable control and review, opening and closing procedures, ordering of cash, and preparation of cash for shipment and receipt of cash shipment. Input information into the Automated Balancing System (ABS) and Currency Transaction Reporting (CTR) system as required to provide a record of activity. Serve as Operations Teller-in-Charge depending on branch size and complexity. Teller-in-Charge responsibilities serve as workflow coordinator, creating Teller schedules, providing sales and service leadership to Tellers, ensuring consistent execution of activities and attending operations meetings conducted by Regional Operations. Ensure compliance with operational, security and control policies/procedures to support