Lancaster General Health Clinical Service Specialist in Lancaster, Pennsylvania

Company

Lancaster General Hospital

Cost Center

7032 Family and Maternity Medicine

Supervisory Organization

Family and Maternity Medicine- Patient Care

Grade

G07

Summary

Job Title: Clinical Service Specialist

This position is located at Family and Maternity Medicine in Women and Babies Hospital in Lancaster, Pa.

Full-time, 1.0 working 80 hours in a two week period of time working Monday through Friday 9:00 am to 5:30 pm with one to two evenings a month working until 8:30 pm.no holiday.

ATTENTION: Please be aware that, if you are an external applicant, you may need to complete an online assessment as part of the hiring process. This assessment will be sent to the e-mail address that you included in your application. Please note: Some e-mail accounts may receive the assessment e-mail in their junk/spam e-mail. This assessment must be completed within 5 days of receiving it. For more information regarding the assessment, please click HERE at http://www.lghealthjobs.org/Home/Career-Opportunities.aspx .

SUMMARY: Lancaster General Health/Penn Medicine is currently seeking a Clinical Service Specialist. They will provide complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. Assists with the delivery of direct, non-licensed patient care in accordance with established methods and procedures, under the supervision and guidance of appropriate personnel.

PRIMARY FUNCTIONS:

  • Performs complete and accurate patient registration including but not limited to walk in, check-in, and/or scheduled.

  • Demonstrates ability to successfully adapt and perform during times of high volumes and/or high patient acuity. Demonstrates skill to service both hospital and physician office patients, if necessary.

  • Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services.

  • Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations.

  • Refers patient to appropriate person for questions regarding; collections, insurance coverage, and financial assistance.

REQUIREMENTS:

  • High school diploma or equivalent (GED).

  • Completion of educational requirements (additional formal education/training; maximum supervision for initial competency; high degree associated risk factors; yearly competency evaluation and training).

  • One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.

  • One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.

  • One (1) year prior experience of Revenue Cycle in a Hospital/Medical Office Setting AND/OR one (1) year administrative/data entry experience in a medical facility, health insurance or business setting preferred.

PREFERRED QUALIFICATIONS:

  • One (1) year of Epic (or equivalent Electronic Medical Record) experience.

  • One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance /regulatory guidelines and order release process(es).

  • Epic or equivalent Electronic Medical Record experience

  • Spanish speaking preferred

This position requires PA Child Abuse and FBI Fingerprinting Clearances.

Penn Medicine Lancaster General Health, at http://lancastergeneralhealth.org/LGH/ a member of the University of Pennsylvania Health System (Penn Medicine), at https://www.pennmedicine.org/ is a 631-licensed bed not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (in partnership with Kindred Healthcare) . Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.

Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region . Pennsylvania College of Health Sciences is a private, co-educational, Middle States-accredited four-year college offering a variety of associate and baccalaureate degree and certification programs in healthcare.

A four time designated Magnet hospital for nursing excellence, Penn Medicine Lancaster General Health has been recognized regionally and nationally for clinical excellence and patient safety; and ranked nationally by U.S. News & World Report as one of the nation’s best hospitals in 2015-16 in three specialties. It is also one of only seven hospitals in the country with all of the following distinctions:

5 Star Rating on Medicare.gov Hospital Compare

Healthgrades America’s 50 Best Hospitals 2017 at https://www.healthgrades.com/hospital-directory/pennsylvania-pa/lancaster-general-hospital-hgst7169e6a6390100

Leapfrog Hospital Safety Grade A

US News List of High Performing Hospitals at https://health.usnews.com/best-hospitals/area/pa/lancaster-general-hospital-6231120

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