Lancaster General Health Care Coordinator-Roseville Pediatrics (Part time) in Lancaster, Pennsylvania

Company

Lancaster General Medical Grp

Cost Center

61230 Roseville Pediatric Specialists

Supervisory Organization

Roseville Pediatrics- Administration

Grade

G07

Summary

Penn Medicine/LGHealth has an immediate need for a Care Coordinator to support patients of Roseville Pediatrics.

The Care Coordinator will need to hold strong analytical skills and clinical mindset. The Care Coordinator role will;

  • Update, track and analyze clinical reports related to patient care and patient progress

  • Present data at quarterly meetings

  • Act as a liaison to patients, providing recommendations on services needed or supplies needed for care

  • Strong organizational skills

  • Strong communication skills including exceptional customer service

This position is part time, totaling 20 hours per week, between hours 8AM-5PM Tuesday, Thursday and Friday.

This position is located in Lancaster, Pa.

POSITION SUMMARY: Will provide support to physicians, clinical staff and patients who fall under the auspices of the practice Medical Home Program. Uses an explicit process to identify patients at risk for poor outcomes, and who coordinates care and support both within and outside of the primary care practice.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • In conjunction with the practice team, identify patients at risk for poor outcomes or experiencing poor coordination of services who would benefit from more intensive follow-up.

  • Provide proactive outreach to patients to include telephonic, internet or face-to-face encounters.

  • Assist patients in problem-solving potential issues related to the health care system, financial and psychological barriers

  • Ensure open communication regarding patient interactions with physicians and office staff.

  • Maintain ongoing appropriate documentation on care coordination to promote team awareness and follow through.

  • Assume advocate role on patient’s behalf with carriers to ensure approval of necessity supplies/services for patient in a timely fashion.

  • Identify and utilize cultural and community resources; establish and maintain relationship with identified service providers.

  • Participate in supporting quality improvement implementation of new forms, processes and procedures

  • Manage patient registries.

  • Compiles and analyzes data and prepares reports as necessary.

  • Computer skills-utilization of EPIC/EPICARE, email, intranet, etc.

  • Attends educational functions/conferences to enhance program knowledge.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Prepares and distributes documents/materials for furthering education of medical home program.

  • Works together with other staff members on projects, determining scope, timeline for implementation and outcomes.

  • Works as a team member with emphasis on ensuring internal/external customer needs are met.

  • Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

  • Medical Assistant Certification from an accredited institution (AAMA, AMT, NHA, NCCT or NAHTR) OR a valid Pennsylvania RN license, LPN license is required for this position.

  • One (1) to two (2) years of related clinical training

  • Related clinical experience in a primary or specialty care physician’s office.

  • Excellent written and oral communication and organizational skills.

  • Ability to work effectively with numerous department and administrative levels.

  • Strong degree of flexibility.

  • Excellent public speaking skills.

  • Computer skills.

PREFERRED QUALIFICATIONS:

  • Mathematical abilities.

  • Ability to work with spreadsheets.

PHYSICAL ENVIRONMENT

WORKING CONDITIONS: Exposure to hazardous conditions/ materials is negligible.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

Penn Medicine Lancaster General Health, at http://lancastergeneralhealth.org/LGH/ a member of the University of Pennsylvania Health System (Penn Medicine), at https://www.pennmedicine.org/ is a 631-licensed bed not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (in partnership with Kindred Healthcare) . Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.

Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region . Pennsylvania College of Health Sciences is a private, co-educational, Middle States-accredited four-year college offering a variety of associate and baccalaureate degree and certification programs in healthcare.

A four time designated Magnet hospital for nursing excellence, Penn Medicine Lancaster General Health has been recognized regionally and nationally for clinical excellence and patient safety; and ranked nationally by U.S. News & World Report as one of the nation’s best hospitals in 2015-16 in three specialties. It is also one of only seven hospitals in the country with all of the following distinctions:

5 Star Rating on Medicare.gov Hospital Compare

Healthgrades America’s 50 Best Hospitals 2017 at https://www.healthgrades.com/hospital-directory/pennsylvania-pa/lancaster-general-hospital-hgst7169e6a6390100

Leapfrog Hospital Safety Grade A

US News List of High Performing Hospitals at https://health.usnews.com/best-hospitals/area/pa/lancaster-general-hospital-6231120

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